Terms of Service & Privacy Policy

I am so happy that you have decided to visit my website and find out about my coaching services.

The contract below sets out the legal terms that will govern my relationship with you and apply to your use of my resources and the coaching services I provide. The intention is that it will bring clarity to our relationship so please do let me know if there are any clauses that you do not understand or that contradict your understanding of my services.

Please read the following important terms and conditions before you commit to using my services or resources.

This contract sets out:

your legal rights and responsibilities;
my legal rights and responsibilities; and
certain key information required by law.

In this contract:

‘I’, ‘me’ or ‘my’ means Lisa Larn and
‘You’ or ‘your’ means the person buying or using my services and resources.

If you would like to speak to me about any aspect of this contract, please contact me by:

e-mail: lisa@lisalarn.com

BACKGROUND

I provide coaching services.

I am a sole trader.

Introduction
1. If you buy or use any coaching services from me (and any reference to ‘services’ in this agreement is to coaching services) you agree to be legally bound by this contract.
2. If you use any of my free resources (for example podcasts, webinars or any other resources I may offer free of charge from time to time) you also agree to be legally bound by this contract as appropriate, excluding the clauses relating to payment and consumer rights legislation.
3. When buying any services or using any resources you also agree to be legally bound by:
  my website terms of use and privacy policy; extra terms which may add to, or replace, some of this contract, for example, any specific written contract between us; specific terms which apply to my services, for example, programme or service descriptions which may be set out on the webpage for that programme, in correspondence between us or in a document called a ‘Service Description’ which we shall agree between us (‘Service Description’). If you want to see these specific terms, please visit the relevant webpage for the programme, look at the Service Description which I have provided or request it from me.

All these documents form part of this contract as though set out in full here.

Information I give you
1. By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that I must give you certain key information before a legally binding contract of sale between you and me is made (see the summary box below). I shall give you this information in a clear and understandable way either in this contract, the relevant programme description or the Service Description.

Information I shall give you

Ordering services from me online
1. Below, I set out how a legally binding contract to buy services between you and me is made:
2. You place an order on the site by filling in the online form. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to me.
  When you place your order at the end of the online checkout process (eg when you click on the ‘pay now button), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted. Any quotation given by me before you make an order for services is not a binding offer by me to supply such services. Any prices set out in a quotation remain valid for 30 days. When you decide to place an order for services with me, you are making an offer to buy such services from me.I may contact you to say that I do not accept your order, for example, if I do not think my services are right for you or there has been a mistake in the pricing or description of the services, or my circumstances have changed since I gave you the quotation for the services.
  I shall only accept your order when I confirm this to you by sending you a confirmation email. At this point:
  a legally binding contract will be in place between you and me, and I shall start to carry out the services as set out in the programme description on the webpage for the relevant programme or in a Service Description.
Carrying out the services
1. Where you buy services from me you have protection under consumer rights legislation, including that the services must be carried out with reasonable care and skill.
2. I shall carry out the services within the time period which is set out in the programme description or in a Service Description.
3. All coaching sessions must be taken within the timeframe specified in the programme description or Service Description or they will expire.
4. You can rearrange any two coaching sessions during a coaching programme provided you give me at least 24 hours notice. If you give me less than 24 hours notice or have already rearranged 2 sessions in a coaching programme, you will be treated as if you have taken the session and you will not be able to reschedule it or be entitled to any compensation for missing it.
5. All sessions take place remotely via the means of communication agreed upon with you in advance. There may be an additional charge for face-to-face meetings.
6. Carrying out of the services might be affected by events beyond my reasonable control. If so, there might be a delay before I can restart the services, having made reasonable efforts to limit the effect of any of those events and having kept you informed of the circumstances, I shall try to restart the services as soon as those events have been fixed. Examples of events which might be beyond my reasonable control include if you change the services you require from me and I have to do extra preparation.
Your responsibilities
1. You will pay the price for the services in accordance with the programme description or Service Description.
2. You will provide me with such information and assistance (and ensure that any information is complete and accurate) as I reasonably need to provide the services.
3. Coaching is not therapy or counselling. It may involve all areas of your life, including health, work, finances, relationships and education. You acknowledge that deciding how to handle these issues and the choices you make in relation to them is exclusively your responsibility. For this reason, coaching cannot guarantee any specific outcomes.
4. As your coach, I am a mentor and guide who has been trained to help clients reach their own goals by devising and implementing positive, sustainable lifestyle changes.
5. I do not provide health care, medical or therapy services; or diagnose, treat or cure any disease, condition or other physical or mental ailments of the human body. If you choose to work with me and receive coaching from me you understand that the information received should not be seen as medical or nursing advice and is not meant to take the place of seeing licensed health professionals.
6. In particular, coaching does not treat mental disorders and is not a substitute for counselling, psychotherapy, psychoanalysis, mental health care or medical treatment of any kind. By entering into this agreement you confirm that you will not use it in place of any form of therapy.
7. If you are currently in therapy or otherwise under the care of a mental health professional by entering into this agreement you confirm that you have consulted with this person regarding the advisability of working with a coach and that this person is aware of and supports your decision to proceed with the coaching programme as described.
8. If you are currently using prescription medications you should not discontinue any prescription medications without first consulting your doctor.
9. If you have been diagnosed with any of the following, I can only provide you with coaching services once I have received written confirmation from your doctor that they approve of the coaching programme you have decided to follow: intermittent explosive disorder; oppositional defiance disorder; antisocial personality disorder; borderline personality disorder, disruptive mood dysregulation disorder, bi-polar disorder, obsessive-compulsive disorder.
Charges and payment
1. The price for the services is a fixed price which is set out in the programme description on the webpage for the programme or in a Service Description.
2. I require full payment in advance in order to provide the services. The fees are non-refundable except for your right to a ‘cooling off period, as described below. Payment is via the ‘pay now button on this website or as agreed between us.
3. If your full payment is not received by me under clause 6.2, I may also charge a fee on any balance outstanding.
Right to cancel this contract
1. If you are a consumer and you buy services from me you have the right to cancel this contract within 14 days without giving any reason.
2. The cancellation period will expire after 14 days from the start of the contract, that is the date I accepted your offer to buy services from me.
3. However, if you confirm to me you wish me to start providing the services during the 14-day cancellation period then you lose your right to cancel.
4. Following confirmation from you under 7.3, if you start a programme during the cancellation period and subsequently decide that you do not wish to proceed with the sessions, I am not able to refund you any of the payments you have made. This is a reflection of the amount of preparation I need to put into the programme to make it most effective for you and the amount of time I shall dedicate and set aside for preparing for and attending our sessions together. This policy also helps you with your own accountability and commitment to improving your life and your relationships through the services.
Effects of cancellation
1. If you cancel this contract in accordance with the cooling off period in clause 7.1, I shall reimburse you all payments received from you except where I am allowed to keep such payments such as where I have started carrying out the services within the 14–day cancellation period.
2. I shall make the reimbursement promptly and using the same means of payment as you used for the initial transaction unless we have expressly agreed otherwise.
Intellectual property

If I provide you with any materials during the services, whether digital or printed, any intellectual property in those materials belongs to me and unless we agree otherwise you can only use those materials for your own personal use and you may not share them with third parties.

How I may use your personal information
1. I shall use the personal information you give to me to:
  provide the services; process your payment for the services, and inform you about any similar products and services that I provide

though you may stop receiving this information at any time by contacting me.

All information shared by you will be kept strictly confidential, except when releasing such information is required by law.
I shall not give your personal information to any third party unless you agree to it.
Resolving problems
1. In the unlikely event that there is a problem with the services, please contact me as soon as possible and give me a reasonable opportunity to sort out any problems with you and reach a positive outcome.
2. I may at my option vary or re-perform the services if there is a problem and the terms of this agreement will apply to any re-performed services.
3. If you are buying services from me nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as statutory rights). You may also have other rights in law.
End of the contract
1. If a Service Description specifies a length of time for services to be provided, then subject to clause 12.2 below, the services will terminate at the end of that timeframe.
2. If I provide services to you on an ongoing basis and the relevant Service Description does not specify a timeframe then either you or I may terminate those services by one month’s written notice to each other.
3. Either you or I may terminate the services and this contract immediately if:
  the other party commits any material breach of the terms of this contract or a Service description and, in the case of a breach capable of being resolved, the breach is not resolved within 30 days of a written request to do so. The written request must expressly refer to this clause and state that the services or this contract will be terminated if the breach is not resolved; the other party commits or threatens to commit or is threatened with any act of insolvency under the Insolvency Act 1986.
4. If this contract is ended it will not affect my right to receive any money which you owe to me under this contract.
Limit on my responsibility to you
1. Except for any legal responsibility that I cannot exclude in law (such as for death or personal injury due to my negligence), I am not legally responsible for any:
  losses that:
  were not foreseeable to you and me when the contract was formed that were not caused by any breach of these terms on my part business losses, including loss of business, loss of profits, loss of management time and loss of business opportunity. losses to non-consumers
2. My total liability to you is limited to the number of fees, if any, paid by you for the services.
Disputes
1. I shall try to resolve any disputes with you quickly and efficiently.
2. If you and I cannot resolve a dispute using our internal complaint handling procedure and neither of us wants to take court proceedings, the relevant courts will have exclusive jurisdiction in relation to this contract.
Third party rights
1. No one other than a party to this contract has any right to enforce any term of this contract

Privacy Policy

Via my service, I am committed to protecting and respecting your privacy.

This Policy explains when and why I may collect personal information about people who visit this website, how I use it, the conditions under which I may disclose it to others, and how I keep it secure.

This privacy policy makes three promises to you:

I will not release personally identifiable information about you without your permission (except as needed to provide to you the services you have expressly requested). See Third Party Relationships below.

You can manage and control the information that you have voluntarily provided to me

You can tell me what your privacy questions and concerns are so that I can respond.

This Policy may change from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using this website, you’re agreeing to be bound by this Policy.

Any questions regarding this policy and privacy practices should be sent by email to lisa@lisalarn

Who am I?

I am Lisa Larn; coach & mentor at Integrativedivorce.coach

How do I collect information from you?

I obtain minimal information about you when:

· you use this website

· you contact me about products and services I offer

· during confidential coaching sessions

What information do I collect from you?

You can visit this site and browse it without telling me who you are or revealing any personal information about yourself to me.

It is only when you contact me using the various ‘contact me’ buttons on the website that you will be asked to provide me with personally identifiable information.

The personal information I collect is minimal, as follows:

· Your name

· Your email address

Confidential coaching sessions may require more personally identifiable information which is held securely. See also Your choices.

How is your information used?

Your minimal personal information may be used in several ways:

· to provide a first and last name on messages you receive from me

· to provide you with client support services

· to carry out my obligations arising from coaching agreements entered into by you and me

· to seek your views or comments on the services I provide

· to send you, on occasion, communications that may be of interest to you. These typically include articles and newsletters. See Your Choices

· to record (anonymously) visits to certain pages on this website, in order for me to improve the content I provide. See Use of Cookies

The retention period for personal information is reviewed on a regular basis. I hold your personal information in systems for the required amount of time to support my client arrangements with you.

Profiling

From time to time, I may analyse your personal information to create a profile of your preferences so that I can contact you with information relevant to you. See Your Choices.

Your choices

You have a choice about whether or not you wish to receive information from me.

The information I may send to you from time to time can include:

· a newsletter/blog entry

· articles related to coaching

I will not contact you for marketing purposes by text message.

Alterations

You can update your details or change your contact preferences at any time by contacting me by email at lisa@lisalarn.com

Removal

If you do not want to receive direct communications from me about my work or services, please notify me at: lisa@lisalarn.com

Confirmation of Changes

I will confirm your alteration or deletion requests within five working days.

How you can access and update your information

The accuracy of your information is important to me.

You have the right to ask for a copy of the information I/Amanda Hale holds about you. If you change email address, or if you believe any of the information I hold is inaccurate or out of date, please email me at lisa@lisalarn.com

I will confirm your alteration or deletion requests within five working days.